The MATE29 VIP Club
Five tiers, earned on turnover and kept for good. No quarterly resets, no "maintain your level or drop" pressure. Reach a tier once and it's yours.
Bronze
From A$0 turnover
- 3% weekly cashback
- A$29 birthday chip
- Standard withdrawal queue
- Daily wheel spin
- Live chat support
Silver
From A$2,500 turnover
- 4% weekly cashback
- A$59 birthday chip
- Priority live chat
- Monthly A$25 reload
- Double Lucky Draw tickets
Gold
From A$10,000 turnover
- 5% weekly cashback
- A$129 birthday chip
- Fast-track withdrawals
- Monthly A$75 reload
- Exclusive Gold tournaments
Platinum
From A$40,000 turnover
- 6.5% weekly cashback
- A$329 birthday chip
- Dedicated VIP host
- Raised withdrawal caps
- Custom reload offers
Legend
By invitation only
- 8% weekly cashback
- Bespoke birthday package
- Named host on WhatsApp
- Negotiated table limits
- Event & travel invitations
Turnover in, tier up
Every real-money spin earns loyalty points. Most studios run at 1 point per A$1 of turnover; a handful sit at 1:100 and it's printed on their card over on the providers page. Bonus funds don't earn points — only your own money counts.
- Tiers are permanent. No decay, no quarterly reset, no re-qualification.
- Cashback is real cash. Withdrawable the moment it lands, no wagering attached.
- Upgrades are automatic. Cross the threshold and the new rate applies to that same week.
- Legend is invitation only. We approach you; there's no application form.
Tier benefits side by side
| Benefit | Bronze | Silver | Gold | Platinum | Legend |
|---|---|---|---|---|---|
| Turnover required | A$0 | A$2,500 | A$10,000 | A$40,000 | Invite |
| Weekly cashback | 3% | 4% | 5% | 6.5% | 8% |
| Birthday chip | A$29 | A$59 | A$129 | A$329 | Bespoke |
| Monthly reload | — | A$25 | A$75 | Custom | Custom |
| Daily withdrawal cap | A$10,000 | A$20,000 | A$35,000 | A$50,000 | Negotiated |
| Lucky Draw tickets | 1× | 2× | 3× | 5× | 10× |
| Dedicated host | — | — | — | Yes | Named, on WhatsApp |
A note on how we think about VIP. A loyalty program that pushes you to wager more to "keep" a status is designed against you. Ours is deliberately built the other way around: tiers are permanent, so there is never a reason to chase turnover you didn't plan to spend. If your play drops off for six months, your Gold rate is still waiting when you come back.
Setting limits at any tier
VIP status and responsible play are not in tension. Every tool on our responsible gambling page — deposit caps, loss caps, session timers, cool-off periods — works identically whether you're Bronze or Legend, and our hosts are trained to respect a limit rather than talk you out of one. If you set a cap, that is the end of the conversation.